2)Payments & deposits:
    -A 30% deposit is required on all orders commission orders.
    -Payments can be made by all major credit and debit cards, bank transfer or 
     Pay-pal.
    -Orders and shipments will commence once payments have been received,
     and a conformation email will be sent to you on receipt of the money,
     as well as when the finished products have been sent.

 3)Additional costs:
    -VAT is considered to be included in the price.
    -The relevant postage will also be added to your total, in accordance with the
      Royal Mail registered prices.
    -Should you live outside of the UK or if you would prefer express delivery or a
     courier service this can be done using either Parcel Force or UPS.

 4) Processing time:
    -The processing of customer orders can vary due to the complexity of the
     pieces, and can take between 1 to 7 days. Although orders will be processed
     as quickly as possible.  However please also allow extra time for
     postage and delivery.
    -Should you require an order or piece urgently, please let us know so that 
     special arrangements can be made to full fill such a request.   

 5)Packaging:
    -All pieces are beautifully presented in a Hayley Kruger gift box,
     and it is advised that items are stored in this manner or hanging to prolong          
     the life of the piece.     
    -Parcels are posted or sent in protective cardboard boxes and bubble wrap. 
     However, should you find that your items are damaged on receipt, please
     notify us as soon as possible so that we can follow up the necessary
     insurance compensation for you.

 6)Returns policy:
    -Hayley Kruger does not accept returns for any items that have been worn.
    -Customised pieces can only be refunded if they are faulty and no refund or
     exchange can be granted after 3 months from date of purchase.
    -Every effort will be made to rectify, replace or exchange unsatisfactory items.
    -A14 day exchange period is valid on unwanted items and a wear
     and tear assessment will be done on the receipt of the returned goods.
    -Refunds will be done in the same method that you paid Hayley Kruger.
    -This does not affect your statutory rights.

 7)Copy Rights:
    -Hayley Kruger owns or has permission for the rights to all the designs,
     images and literature on this website, and they are protected by copyright,
     trademarks and other intellectual property rights.
    -Images are solely for the use of Hayley Kruger and customers with intent to 
     purchase items and commissions from this company, there fore; movements
     on this website are monitored on a regular basis in accordance with Data
     Protection and Privacy laws in the UK.